Age Verification Policy

1) Adults only

Luckzio.com is intended for adult users only. We do not knowingly permit minors to create accounts, access gambling features, or receive marketing.

New Zealand minimum gambling ages vary by product (for example, casinos are generally restricted to people aged 20+, while some other gambling products are 18+). You must meet the minimum legal age that applies to the gambling product you are accessing and your location. Where ages differ, we apply the higher age requirement to protect minors.

2) Age gate and information we collect

• Date of birth and a declaration that you meet the applicable legal gambling age.
• Identity details needed to verify age (e.g., name, address, and verification status).
• Device, IP/location signals and account activity to help detect potential underage use or misuse.

3) How we verify age

We use risk-based checks and may verify your age before allowing deposits, withdrawals, or gameplay, and at any time during the customer relationship. Verification methods may include:

• Document checks (e.g., passport or driver licence) and selfie/liveness or similar anti-fraud steps.
• Electronic verification using trusted data sources where available.
• Payment and account consistency checks (for example, mismatches in name/DOB or suspicious patterns).

4) If we suspect underage access

• We may restrict features, suspend the account, and request proof of age.
• If we confirm the user is underage, we will close the account and block further access.
• We may cancel or void access to gambling services and handle funds in line with applicable law, regulatory requirements, and our anti-fraud controls.
• We may report matters to relevant authorities where required or appropriate (e.g., fraud or identity misuse).

5) Parents/guardians: keeping minors safe

• Keep identity documents, payment cards, and account credentials secure.
• Enable device-level parental controls and restrict app/browser installs for children.
• Monitor email accounts and devices for gambling-related messages or activity.

6) Reporting underage access

If you believe a minor is accessing Luckzio.com, contact us as soon as possible with any relevant details (username, email, dates/times): contact@luckzio.com.