Responsible Gambling

Luckzio.com is a social casino. Games use virtual coins for entertainment only—no cash-out and no prizes of monetary value. Even so, game-style spending and play can be risky for some people.

Play safely

Set a time limit and take regular breaks.
Only spend what you can comfortably afford; avoid chasing losses.
Don’t play when stressed, upset, or under the influence of alcohol/drugs.
Keep play private and secure—use a device lock and don’t share accounts.

Warning signs

Spending more time/money than intended.
Hiding play or arguing about it with others.
Using play to escape problems or mood.
Difficulty stopping or feeling irritable when not playing.

Self-exclusion & account controls

You can take a break or close your account at any time. To request self-exclusion, email contact@luckzio.com from your registered email and tell us the duration (e.g., 24 hours, 7 days, 30 days, 6 months, or permanent). We will confirm when it starts. During self-exclusion, we will restrict access and marketing messages as reasonably possible.

Eligibility: intended for adults (18+). If you believe a child is using the service, contact us immediately.

New Zealand support (free & confidential)

Gambling Helpline NZ

Call 0800 654 655 • Text 8006 • gamblinghelpline.co.nz

Healthline

Call 0800 611 116

Lifeline

Call 0800 543 354 • Text 4357

Immediate danger

Call 111 for emergency services in New Zealand.

Regulatory context & government info: Department of Internal Affairs (DIA) • NZ Government problem gambling information.